Cancel your subscription

Before you cancel

Export SMTP/IMAP if you still need the passwords for another tool. Export mailbox credentials.

Open Billing and cancel there. Access continues through the paid-for period; we do not claw a mid-period cancel back to the hour.

Domains and inboxes after you cancel

Domains you connected from your own registrar stay where they are; we remove our DNS. Domains registered through EmailPal stop renewing once your account closes. Pre-warmed inventory is a lease — those addresses go back to the pool. Details in the terms.

Pre-warmed leases are month to month with no minimum term, so cancelling leaves no remaining pre-warmed commitment.

FAQs

Will you delete my data?

See the privacy policy and terms. Do not cancel as a substitute for a deletion request if that is what you mean.

Can I pause instead?

Pause warming, stop campaigns, keep the plan if you want DNS and mailboxes to stay put. Cancel is for leaving.

Need More Help?

Open a support ticket if billing UI does not match what you were charged.