Account
Open a support ticket
How to reach EmailPal support from an account, what to include (job ids, domain names), and what the public help center is for.
From an account
Sign in → Support → new ticket. That is the path that ties the thread to your workspace.
Include:
- Domain names and mailbox addresses (not passwords)
- Job ids from Activity if a provision or claim failed
- Request ids from API errors
Without an account
The help center and docs are public. Sales-shaped questions belong on the marketing site. Abuse reports go to abuse@emailpal.io as described in acceptable use.
FAQs
Is there live chat?
Tickets are the support channel. Growth and Scale mention Slack/WhatsApp on the pricing page when that is part of the plan.
How fast?
We read tickets. We do not publish a fake five-minute SLA on a $69 plan.
Need More Help?
That is this article. If the product is on fire, the ticket is still the right door.