Help collection
Mailboxes
Provision senders, pull SMTP/IMAP credentials, and read replies in one inbox.
Create mailboxes
Bulk-provision EmailPal mailboxes with a naming pattern, how overage is billed, and when SMTP/IMAP is ready.
SMTP vs Google vs Outlook for cold email
EmailPal-hosted mailboxes send over SMTP/IMAP we give you. You can also connect Gmail or Outlook for warming only. Pre-warmed inventory is hosted SMTP, not a Google or Microsoft tenant. This is the page for which kind of account to use with Instantly or Smartlead.
SMTP and IMAP credentials
Where to find host, port, username and password for EmailPal mailboxes, and how to connect a sequencer.
Export mailbox credentials
How to download SMTP/IMAP credentials for many mailboxes at once, including why the link is short-lived.
Delete a mailbox
What happens when you delete a hosted mailbox versus releasing a pre-warmed lease, and how billing treats the rest of the month.
Unified inbox
How EmailPal's unified inbox collects replies across mailboxes, hides warming traffic by default, and lets you send from the dashboard or API.